Know Your Customer App
An App for Customer Reviews
PROJECT TYPE
MVP: UI/UX Design & App Devlopment
CLIENT
Know Your Customer, AustraliaINDUSTRY
Social NetworkingTECHNICAL STACKS
React, Node, Flutter
platform open to every service/goods provider across numerous professions that informs, warns and saves
time interacting with 'dodgy' clients.
The Concept
As “customers,” we generally provide feedback or reviews to the services, places, or goods we buy because we believe that sharing our valuable experience with others will help them choose a better option when needed.
Vice versa, our Client wanted to come up with a platform where he can help all service providers to know about their customers before working or collaborating with them!
It’s for every Service providers
- Contractors and Subcontractors within the construction industry (Plumbers, Electricians, Tilers, Carpenters, Brick Layers, or any other construction-orientated installation service, etc.)
- Small to medium suppliers of materials (Catering companies, Wedding Management, Performers, Food wholesalers, etc.)
- Suppliers of medical goods and services (Physiotherapists, Chiropractors, Beauty Therapist, Remedial massage, surgeons)
- Home maintenance service suppliers
Major Frustrations of
Service Providers
Not getting the payment on time or at all.
Not keeping to agreed appointments or correspondence.
Overall negative interaction attitude/demeanour.
Receiving False claims of a damaged property while supplying goods and services.
Lack of communication – clear articulation/description of the scope of supply.
Solutions provided
for every Service Provider
By keeping business goals & User’s frustration in mind, we provided all the basic as well as advance features in the app which could help users before even they start working with new customers.
Brand Identity
After doing lots of ideation, we came up with this concept where we combined a star, which stands for “Review,” & other alphabets from the name “Know Your Customer.”
+KYC
Style Guide
Typography
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Ubuntu
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ICONOGRAPHY
Colors
UI Screens
Home Screens
When users start writing about their existing & upcoming customers, then & then only others will be able to get reviews; that is how this app's purpose will be achieved.
In this screen, we majorly focused on the “Write a Review” CTA. The intention was to push users to write reviews about their past good/bad experiences.
The navigation bar along with the Home screen covering:-
- - Previous listing Screen
- - Prioritization Que
- - Favourite listing Screen
Previous listing Screen
Here one can get all the previous listings they have ever added.
Prioritization Que
This feature reduces the user’s customer searching time by listing out all the customers they are connecting with through calls or any medium via phone. In that case, the app will show that particular customer’s rating on a popup (if that customer has been previously rated).
Favourite listing Screen
One can save customers on this list with whom they want to work in future also.
We made it so simple.
Providing feedback gets tedious if we get a lengthy form to fill. As we had a few points already listed which anyone would want to know about Clients, we provided it in check box format along with the basic minimum profile information.
In case someone needs to add extra information (which adds more clarity about the client to others), they would be able to write a description box along with giving rating stars.
More Screens
ON TIME. SKILLED. TRANSPARENT
