MVP: UI/UX Design & App Devlopment
As “customers,” we generally provide feedback or reviews to the services, places, or goods we buy because we believe that sharing our valuable experience with others will help them choose a better option when needed.
Vice versa, our Client wanted to come up with a platform where he can help all service providers to know about their customers before working or collaborating with them!
Not getting the payment on time or at all.
Not keeping to agreed appointments or correspondence.
Overall negative interaction attitude/demeanour.
Receiving False claims of a damaged property while supplying goods and services.
Lack of communication – clear articulation/description of the scope of supply.
By keeping business goals & User’s frustration in mind, we provided all the basic as well as advance features in the app which could help users before even they start working with new customers.
After doing lots of ideation, we came up with this concept where we combined a star, which stands for “Review,” & other alphabets from the name “Know Your Customer.”+
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When users start writing about their existing & upcoming customers, then & then only others will be able to get reviews; that is how this app's purpose will be achieved.
In this screen, we majorly focused on the “Write a Review” CTA. The intention was to push users to write reviews about their past good/bad experiences.
The navigation bar along with the Home screen covering:-
Here one can get all the previous listings they have ever added.
This feature reduces the user’s customer searching time by listing out all the customers they are connecting with through calls or any medium via phone. In that case, the app will show that particular customer’s rating on a popup (if that customer has been previously rated).
One can save customers on this list with whom they want to work in future also.
Providing feedback gets tedious if we get a lengthy form to fill. As we had a few points already listed which anyone would want to know about Clients, we provided it in check box format along with the basic minimum profile information.
In case someone needs to add extra information (which adds more clarity about the client to others), they would be able to write a description box along with giving rating stars.