What are the Different Types of Custom Software?

July 6, 2022

Software is a critical aspect of modern business, but not all custom software is created equally. In this article, we’ll break down the different types of custom software solution and discuss each one.


Every Business, regardless of its size, faces complexities when meeting its distinctive requirements, whether it is a start-up or an enterprise. The complexities can range from lack of efficiency and productivity to business and data security. As a result, businesses look for solutions tailored to their requirements, which means they need a Custom Software Solutions Development Team

Now that this topic has piqued your interest, let us give you a thorough idea of the types of custom software, what is their purpose, and how a business of any size can benefit from them.

Types of Custom Software

CMS (Content Management Systems)

One of the most popular and widely used Custom Software. CMS allows companies to update their website’s content without taking help from a developer. This content can include blog posts, videos, press releases, and documents. It not only helps them manage content but also allows them to connect with other communities.

Features that a CMS offers:

  • User and role-based administration
  • Multichannel Scalability
  • Personalization and Analytics
  • Multilingual content capabilities

Benefits of Content Management system

  • Easy Content Scheduling
  • Simplified Collaboration 
  • Accessible all the time
  • Faster upgrades

CRM (Customer Relationship Management)

One of the most crucial for running businesses. CRM software aids businesses to keep track of loyal customers, referrals, potential customers, distributors, leads, and other companies they do business with. An expertly developed and customized CRM can work wonders.

Features that a CRM offers:

  • Contact Management
  • Track Interactions
  • Pipeline Monitoring
  • Central Database
  • Email Marketing
  • Reporting/ Analytics

Benefits of CRM 

  • Better knowledge of customers
  • Better segmentation
  • Improved Customer Retention
  • Improved protection of data privacy

ERP Software (Enterprise Resource Planning Software)

The purpose of Enterprise Resource Planning (ERP) Software is to help businesses manage their daily activities relating to accounting, risk management, compliance, procurement, and supply chain management. A custom-built ERP system is an easy-to-use system that can be designed to combine a bunch of business processes. This way, the system helps to simplify business operations and reduces redundant data entry. It also gives you the ability to interpret and use information effectively, which is crucial for increasing your business’ efficiency.

Features an ERP system offers:

  • Automation
  • Data analysis
  • Tracking and Visibility
  • Financial Management
  • Supply Chain Management

Benefits of an ERP system:

  • Enhanced Business Reporting
  • Improved Data and Cloud Security
  • Enriched Customer Service
  • Transparency and reduced production bottlenecks

Operations Management Software 

Operational Management Software ensures a smooth running and adequate business operations – from providing the delivering services to clients to manufacturing the same goods, it helps make all of these processes more productive and successful. Software of this type provides the foundation for your business’ automation efforts.

Features an Operations Management system offers:

  • Data Analysis
  • User security
  • Inventory Planning and Tracking

Benefits Of an Operations Management Software

  • Increased Efficiency and Reduced Waste
  • Improved Collaboration and Cooperation
  • Reduced Inventory Costs
  • Lower Operational risks

eCommerce Software Solution

The eCommerce Software Solution is your all-in-one integrated platform that resolves your complex requirements and helps you build a strong online presence. With its robust features and functionalities and integration with other crucial apps, it helps you perform certain activities within the platform, so you can boost revenue streams.

Features an eCommerce solution offers:

  • Manages the customers and orders
  • Automates Shipping and Taxation
  • Enhanced Consumer Experience
  • Simplified Marketing

Benefits of an eCommerce Solution

  • Access to Global Customers
  • 24*7 open store
  • Built-in Marketing Tools
  • Saves time, money, and resources
Also read: What is Mobile Commerce? same as ecommerce?

The Best Examples of Custom-Built Bespoke Software Solutions

EnterpriseUse cases
AmazonAmazon’s Bespoke Software is an industry leading solution for developing data on customer’s behavior and interests. Amazon distinguishes itself by understanding what customers want as well as providing stellar customer service and delivery times.
NetflixNetflix is cool because its custom video platform allows it to collect tons of data to understand viewing preferences. Thus, it is able to provide better service to its customers than any other company. Some of the technological advancements include personalized content suggestions based on the user’s viewing history, a seamless viewing experience across devices using back-end technology, and content customization.
UberUber’s tailored application provides a seamless experience for driver and rider in their ecosystem, with an intelligent dispatching system. The system matches available drivers to ride seekers. Known for its seamless user experience, it also provides navigation guidance and dynamic pricing that reflects the availability of cars.
TelusA workforce management platform created by Telus included total learning, performance management, and succession planning. Telus’ system was recognized as an award-winning solution, which was adopted by many other companies. 
AirbnbIn the travel and lodging industry, the company provides one of the most iconic customized software programs used to connect property owners to travelers. With the app’s custom software, each party can be remotely verified without personally meeting them, enabling renters and owners to rate each other, move money seamlessly between them, and more, making the company the gold standard in the on-demand economy.
Air CanadaTo control ticket pricing across its sales agency networks and seamlessly integrate it with its back-office operations, the airline created a custom application. This allowed the carrier flexibility in managing revenues with pricing as well as improving operational efficiency with financial reporting. 

Transform your Vision into a reality

As you have discovered multiple types of Custom Software Solutions, you might be tempted to build one for your business. Before hiring an Enterprise Software Development Company, you need to consider a few things: How it is related to your industry, is it an immediate or long-term need, and how it will contribute to your user base’s convenience. 

Now that you have gone through all the attributes of a Custom Software Solution to help you simplify your business processes, You can Hire a Team or a resource and don’t settle for anything less than the best by contacting us.


Jinesh Shah



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